I am so happy and grateful that I got access back to our Westpac bank account today!
3rd Aug 2022 – Both Amy and I hadn’t been able to access our Australia account with our phone app, although we were still able to use our debit cards. We tried calling the bank in Oz and whilst they were helpful there was information that we couldn’t quite remember so that they could confirm we were who we were saying we were! For me, I couldn’t remember the address I had in Adelaide, or even if I had updated it with the bank. It was frustrating for us but I can totally understand the bank not giving access.
And then – I remembered the correct password! Woohoo. We couldn’t get Amy’s access back though but all was right with mine, enough to even get a new debit card sent to Thailand.